Information Services & Technology

Help Desk Ticket PortalTech Help Video Tutorials

One of our goals is to decrease the barriers our students face in receiving technology support, resolve the issue and get you back to learning as quickly as possible. With that goal in mind we currently have multiple ways in which you can reach out to us. 

Technology Support

For critical support that has stopped learning, please call our Help Desk Support Line: 805.549.1310

We ask that all staff create a support ticket in order for tracking and accountability purposes.  Please include the following information when creating your support ticket:

• Who is experiencing the issue
• What is going on with the technology? What were you doing with your technology just prior to the issue?
• Where, which room?
• Contact and availability.  If you would like to be contacted on your cell please note that. Let us know which times for support work best for you.  

Aeries Support

SIS Support Line: 805.549.1313

We currently utilize Aeries to help manage our student record database.  We store students' grades, attendance, and scheduling in this system. ParentSquare is the communication tool we use to send general information and emergency notifications to students, parents and staff. We utilize GSuite for Education and Google Classroom.  Occasionally, we have to send emails with sensitive information. At SLCUSD, we utilize Zix email encryption to secure those emails. 

AERIES PARENT AND STUDENT PORTALPARENTSQUAREGMAILGOOGLE CLASSROOMZOOMZIX EMAIL ENCRYPTION

Plan information is available here (Spanish version). 

We understand that not all families have access to devices and the internet at home. At SLCUSD, we provide Chromebooks and Internet HotSpot devices for check out.  If you are interested, please contact your student’s school site for more information. 

We understand that keeping students  safe on the internet is a constantly evolving task. At SLCUSD we apply multiple layers of security to decrease risk. Here is a sample of some of the protections we apply.

• An education focused content filter that complies with Children’s Internet Protection Act (CIPA) to block inappropriate sites.
• AntiVirus on all Windows & Apple machines.
• Weekly Patching of Windows, Linux, and Chromebook machines.
• Quarterly Network Vulnerability Scans and Remediation.
• Student accounts are unable to receive emails from individuals outside the district to avoid phishing and harassment.
• Students are provided with instruction in various areas including internet privacy and security.  This training is provided via the Digital Citizenship curriculum by Common Sense Education. 

Keeping Your Kids' Internet Safe and SmartCommon Sense Media

Google Suite

Question: How do I export my data because I am leaving SLCUSD?

Answer: Utilize Google Takeout. Click HERE and follow the instructions.

Aeries Parent Portal FAQs

Click Here for the full FAQs. 

Email Encryption

Question: I received an email from SLCUSD that says it's encrypted. How do I open it?

Answer: When we send you an encrypted message, you receive a notification email with instructions on how to open the message. The notification message arrives in your email Inbox. You select Open Message in the notification to go to the Secure Message Center and view your email.

You must go through a one-time registration process.

After you register and sign in, your message opens and you can view the message details and reply.

SLCUSD provides parents and guardians the ability to gain insights into what their students are browsing on the internet via school district devices with the LightSpeed Parent Portal.  Additionally parents have the control to pause the web browsing for one hour, three hours or overnight to manage screen time. 

If you are a parent or guardian and are interested in signing up for LightSpeed Parent Portal please click here to fill out the form.